Overview
This website is operated by PROTEINCHAI LTD ("ProteinChai", "Protein Chai", "we", "us", "our"), a company registered in the United Kingdom. By visiting proteinchai.co.uk and/or purchasing products from us, you engage with our services and agree to be bound by the following Terms of Service ("Terms").
These Terms apply to all users of the site, including browsers, customers, and anyone who interacts with our content. Please read them carefully before using the website. If you do not agree to these Terms, you must not access or use the site.
We reserve the right to update these Terms at any time. Changes take effect as soon as they are posted to this page. It is your responsibility to check this page periodically. Continued use of the site following any update constitutes your acceptance of the revised Terms.
These Terms were last updated on 1 April 2026.
1. Use of This Website
By using this website, you confirm that you are of legal age to enter into binding contracts in the United Kingdom, or that you have obtained appropriate parental or guardian consent.
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not use the site to transmit any harmful, offensive, or disruptive content, or to engage in any activity that may damage or interfere with the site's operation.
A breach of any of these Terms may result in the immediate suspension of your access to our services.
2. General Conditions
We reserve the right to refuse service to any person at any time, for any reason.
You agree not to reproduce, copy, sell, or exploit any part of this website or its content without our prior written consent.
Any transmission of data through this website may involve transfer across networks and may be subject to technical adaptations. Credit card and payment information is always encrypted during transmission.
Section headings in these Terms are included for convenience only and do not affect their interpretation.
3. Accuracy of Information
We take care to ensure the information on this website is accurate and up to date. However, we cannot guarantee that all content is complete, current, or free from error. The material provided is for general informational purposes and should not be relied upon as the sole basis for decisions.
We reserve the right to modify the content of this site at any time without notice. We are not obligated to update information after it is published.
4. Prices & Service Changes
All prices are displayed in Pounds Sterling (£) unless otherwise specified and are inclusive of VAT where applicable. Prices are subject to change without notice.
We reserve the right to modify or discontinue any part of our services at any time without notice. We will not be liable to you or any third party for any such modification, price change, or discontinuation.
5. Products & Orders
Certain products may be available exclusively through our website and may be subject to limited availability. All products are offered subject to our Returns & Refund Policy.
We have made reasonable efforts to display product images and descriptions as accurately as possible. However, we cannot guarantee that your device's display accurately reflects the actual colours or appearance of products.
We reserve the right to limit the sale of products to any person, geographic region, or jurisdiction, and to limit quantities at our discretion. We may discontinue any product at any time.
All orders placed through the website are subject to acceptance by us. We reserve the right to refuse or cancel any order if we believe it to be fraudulent, in breach of these Terms, or for any other reasonable cause.
6. Billing & Account Information
You agree to provide accurate and current billing, account, and contact information when making a purchase. You must promptly update this information if any changes occur.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us immediately at contact@proteinchai.co.uk if you suspect any unauthorised access.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by ProteinChai. We have no control over the content, privacy practices, or terms of those sites and accept no responsibility for them.
We recommend reviewing the terms and privacy policies of any third-party sites you visit. The inclusion of any link does not imply our endorsement of that site.
8. User Submissions & Feedback
If you submit comments, reviews, suggestions, or other content to us — whether directly, by email, or through social media — you grant us a non-exclusive, royalty-free, perpetual licence to use, reproduce, and publish that content in connection with our business.
You represent that your submissions are your own original content and do not infringe any third-party rights. We reserve the right to remove or decline any submission at our discretion.
9. Personal Information
Any personal information collected through your use of this website is governed by our Privacy Policy, which forms part of these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your data.
10. Prohibited Uses
In addition to the restrictions set out elsewhere in these Terms, you must not use this website or its content:
- For any unlawful purpose or in violation of any applicable laws or regulations
- To solicit others to perform or participate in any unlawful acts
- To harass, abuse, insult, harm, defame, or discriminate against any person
- To submit false or misleading information
- To upload or transmit viruses, malware, or any other malicious code
- To collect or track the personal information of others without their consent
- To interfere with or circumvent the security features of the website
11. Disclaimer of Warranties & Limitation of Liability
Our website and its content are provided "as is" and "as available" without any warranties of any kind, express or implied. We do not guarantee that the site will be uninterrupted, error-free, or free from viruses or other harmful components.
To the fullest extent permitted by applicable law, ProteinChai and its directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use this website or any of its content or products.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
12. Indemnification
You agree to indemnify and hold harmless PROTEINCHAI LTD, its directors, employees, contractors, and agents from and against any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from your use of this website, your breach of these Terms, or your violation of any third-party rights.
13. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the maximum extent permitted by law, and the remainder of these Terms shall continue in full force and effect.
14. Termination
These Terms remain in effect until terminated by either party. You may terminate your use of the website at any time by ceasing to access it.
We may terminate or suspend your access to the website immediately, without prior notice, if we determine that you have breached these Terms or acted in a way that is harmful to other users or to ProteinChai. Any outstanding obligations incurred prior to termination will survive.
15. Governing Law
These Terms of Service and any disputes arising from them shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
16. Changes to These Terms
We may revise these Terms of Service at any time by updating this page. The date of the most recent revision is shown at the top of this document. We encourage you to review these Terms periodically.
Your continued use of the website following any changes constitutes your acceptance of the updated Terms.
17. Contact Us
If you have any questions about these Terms of Service, please contact us: