1. Who We Are
In this Privacy Policy, "ProteinChai", "Protein Chai", "we", "us" and "our" refers to PROTEINCHAI LTD, a company registered in the United Kingdom, operating the website proteinchai.co.uk (the "Site") and related services (collectively, the "Services").
We take your privacy seriously. This Policy explains how we collect, use, store and protect any personal information you share with us when using our Site or purchasing our products.
2. What This Policy Covers
This Privacy Policy applies to personal information collected through our Site, through purchases of our products, through interactions with our social media channels, and through any other means by which you engage with ProteinChai.
By continuing to use our Services, you acknowledge that you have read and understood this Policy. If you have questions or concerns, please contact us at contact@proteinchai.co.uk.
This Policy was last updated on 1 April 2026.
3. Information We Collect
(a) Website & Device Information
When you visit our Site, we automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. We use cookies and similar technologies to gather this data. Please see the Cookies section below for more detail. We use this information to maintain and improve our Site, understand how visitors use it, and to support security monitoring.
(b) Account Registration
If you create an account on our Site, we collect your name, email address, password, and optionally your phone number and delivery address. We use this information to manage your account, process your orders, and communicate relevant updates about your purchases.
(c) Purchases
When you place an order, we collect your name, delivery address, billing address, and payment details. Payment card information is processed securely by our third-party payment provider and is not stored by ProteinChai. We retain order history to fulfil your purchases, handle returns, and comply with legal and tax obligations.
(d) Marketing Communications
If you opt in to receive marketing emails or SMS messages from us, we collect your email address or phone number for that purpose. You can withdraw your consent and unsubscribe at any time using the link included in every marketing message, or by contacting us directly. We do not share your marketing preferences with third parties.
(e) Social Media Interactions
When you engage with our brand on social media platforms — for example by tagging us, commenting on our posts, or responding to campaigns — we may collect publicly available information such as your username and the content of your interaction. We use this information to manage our community and respond to customer feedback.
(f) Surveys & Competitions
If you participate in a survey, prize draw, or promotional campaign run by ProteinChai, we collect the information you submit, which may include your name, email address, and responses to questions. We use this solely to administer the campaign and, where applicable, to contact winners.
4. How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and fulfil your orders, and to communicate about them
- To manage your account and provide customer support
- To send you marketing messages, where you have consented
- To improve our Site, products, and services through analysis and research
- To detect and prevent fraud, abuse, or security incidents
- To comply with our legal and regulatory obligations
We rely on the following legal bases under UK GDPR to process your personal data: contractual necessity (to fulfil orders), legitimate interests (to improve our services and prevent fraud), consent (for marketing communications), and legal obligation (for tax and record-keeping purposes).
6. Data Retention
We retain your personal information only for as long as is necessary for the purposes described in this Policy, or as required by law. For example, we retain order and transaction records for up to seven years to meet HMRC obligations. Marketing contact preferences are retained until you withdraw consent.
When we no longer have a lawful basis to retain your data, we securely delete or anonymise it.
7. Your Rights
As a UK resident, you have the following rights under the UK General Data Protection Regulation (UK GDPR) with respect to your personal data:
- The right to access — you may request a copy of the personal information we hold about you
- The right to rectification — you may ask us to correct any inaccurate or incomplete information
- The right to erasure — you may request that we delete your personal data, subject to certain conditions
- The right to restrict processing — you may ask us to limit how we use your data in certain circumstances
- The right to data portability — you may request that we provide your data in a structured, machine-readable format
- The right to object — you may object to our processing of your data based on legitimate interests
- The right to withdraw consent — where we rely on your consent, you may withdraw it at any time
To exercise any of these rights, please contact us at contact@proteinchai.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify you by email.
We encourage you to review this Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please get in touch: